Technician Application
For maintenance, installation and technical service teams.
Manage work orders, service history, forms, photos, customer approvals and technician workflows from mobile devices.
Explore Technician AppFIELD SERVICE OPERATIONS
Field Service Software & Mobile Applications
We build field service software and mobile applications technicians, couriers and field teams use to receive work, update jobs and send information back to your CRM, ERP or Dynamics 365 environment.
Work orders, customer data, forms, photos, signatures and delivery or service records stay visible to both field and office teams.
OFFICE OPERATIONS
FIELD APPLICATIONS
CONNECTED FIELD OPERATION
One operation, from the office to the field
Field applications work best when they are connected to the systems your business already uses.
OFFICE / BUSINESS SYSTEMSKeep the system at the center of your operation
- RastCRM
- Dynamics 365
- Existing ERP / CRM
API / INTEGRATION
Controlled data access and business rules
FIELD APPLICATIONSFocused applications for each mobile team
- Technician App
- Courier App
- Custom Field App
Field updates return to the office
Work orders · Status · Forms · Photos · Signatures · Delivery and service records
03 / FIELD OPERATIONS PRODUCTS
Products connected to your field operation
These are not four competing products. Each is a different starting point based on the systems you already use and the workflow you need.
Courier Application
For delivery and mobile logistics operations.
Manage assignments, delivery status, proof of delivery, failed deliveries and daily courier operations.
Explore Courier App
RastCRM
CRM and field operations in one connected system.
Manage customers, opportunities, quotations, work orders, technicians and mobile operations from one connected platform.
Explore RastCRMDynamics 365 & Dataverse
Build field applications around an existing Microsoft business environment.
We build mobile and web applications on your existing Dynamics 365 and Dataverse environment instead of adding another operational system.
Explore Dynamics 365 Development04 / FIELD WORKFLOWS
Built for real field work
Depending on the operational requirements, we plan the screens, device features, permissions and offline scope needed by the team.
- 01
Work orders
Receive, assign and update field jobs.
- 02
Task assignment
Route work to the right person or team.
- 03
Customer & asset information
Show the records needed for the visit.
- 04
Forms & checklists
Capture required steps in a structured format.
- 05
Photos & documents
Add field records to the related job.
- 06
Signatures
Record service or delivery confirmation.
- 07
Location & navigation
Open job addresses with the right context.
- 08
Offline work
Continue selected steps with limited connectivity.
- 09
Synchronization
Return queued field updates when the connection is available.
- 10
Push notifications
Send assignment and status updates when required.
- 11
API integrations
Exchange data with existing business systems.
- 12
Role-based access
Limit screens and actions by responsibility.
05 / STARTING POINT
Which setup fits your operation?
The right setup depends on the systems your teams already use. A working CRM or ERP does not need to be replaced.
We already use Dynamics 365
Keep Dynamics and Dataverse as your core business system. We build the mobile or web field applications around it.
We already have an ERP or CRM
Keep your existing backend. We can build the Technician or Courier application and connect it through APIs.
We need CRM and field service together
RastCRM can provide customer management, work orders and connected field applications in the same setup.
We only need a field application
Start with a standalone technician, courier or custom mobile application and connect additional systems later.
06 / INTEGRATIONS
Keep the systems that already work
A new field application does not mean replacing your existing ERP or CRM. Technician, courier and custom field applications can be connected to your existing systems through APIs.
- Dynamics 365
- Dataverse
- CRM
- ERP
- WMS
- Custom backend
- REST APIs
07 / INDUSTRIES
Field operations across different industries
The equipment and workflow may change, but field and office teams still need to work with the same records.
Automotive & Mobility
Service, dealer and connected mobility workflows.
Heavy Equipment
Equipment records and multi-country field teams.
Logistics & Delivery
Courier assignments, status and proof of delivery.
Technical & Service Operations
Breakdown, maintenance, installation and customer service visits.
08 / FIELD SERVICE FAQ
Frequently asked questions
Field service software helps technicians and other mobile teams receive assignments, access customer or asset information, complete forms and send updates back to the office.
Yes. We can build the field application around an existing CRM, ERP, Dynamics 365 or custom backend instead of replacing it.
No. RastCRM is one option. Technician and Courier applications can also be integrated with an existing backend or business system.
Yes. Rast Mobile develops web and mobile applications that use Dynamics 365 and Dataverse as the existing business and data layer.
Offline workflows can be implemented for processes that need to continue in areas with limited connectivity. The exact offline scope depends on the project and data requirements.
Yes. Technician and Courier products can provide a starting point, but we also develop custom field applications for company-specific operational processes.
Yes. When the data model and access rules are planned for both workflows, technician, courier and other field applications can exchange data with the same backend while keeping their screens and permissions separate.